Jean Anne Fitzpatrick
377 Palm Ave. #108
Oakland CA 94610
  • User interface / interaction design
  • Information design / technical communication
  • Technical background including web programming, UNIX scripting, and software QA

IronPort / Cisco Systems,  May 2005 to present
Senior Interaction Designer

Design web application user interfaces to be used by system administrators of network security products. Current projects include both adding complex new features to an existing product, and laying foundation for UI of a completely new product.

Work closely with product management, user interface engineering, and software architecture teams to develop practical and usable designs that meet business requirements. Participate in early feature planning, to ensure that user experience factors are considered in architectural decisions. Follow through to nail the design details, and to provide complete documentation including Visio wireframes, HTML mockups, and detailed specifications of page behavior.

As lead designer for web security appliance, designed system setup wizard and network configuration pages for 1.0 version of complex web proxy-based product, and designed the UI for major new features in multiple subsequent releases. Also mentored junior and new-hire designers.

During introduction of a new reporting framework, coordinated design of reports across two product lines. Participated in groundwork for centralized reporting feature.

PeopleSoft / Oracle,  September 2004 to May 2005
Senior Interaction Designer, Tools & Technology User Experience

Participated in design of the next-generation PeopleSoft development environment, to be based on the Eclipse IDE framework. Prepared detailed storyboard for Page Designer tool, as well as collaborating on functional specifications with the Product Management team.

After Oracle merger, contributed to user research and product planning for future merged PeopleSoft / Oracle development and system lifecycle management tools.

Adaptive Path (freelance),  August 2004 to September 2004
Information Architect

Performed a web application content audit for a client of consulting firm Adaptive Path, including development of content map and documentation of functional audit methodology. Participated in preparation of wireframes for updated web application.

Sun Microsystems (contract),  July 2002 to April 2004
User Experience Designer and Researcher

Participated in a major project to redesign and consolidate discussion forums on the Sun web site, including data mining, interaction design, and taxonomy development.
Iteratively updated the forum web site designs to incorporate new features and improve the user experience. Documented designs including preparing HTML wireframes. Developed a new taxonomy for Sun's extensive set of developer-oriented forums. Designed and implemented Perl programs to generate metrics on discussion forum usage, using sqlplus to extract data from Oracle database.
Created internal web site for departmental quality metrics, including design of Oracle database and implementation of JSP pages, using JDBC and JNDI APIs.

University of California at Berkeley,  August 2000 - May 2002
Graduate student, Information Systems

Completed interdisciplinary Master's degree in the School of Information Management and Systems (SIMS), focusing on information retrieval and user interface design, prototyping, and evaluation.
Program included extensive web design and development project work; technologies used included DHTML, Perl CGI, ColdFusion, PHP, and JSP. Course work included database management, quantitative analysis, and information visualization. Final Master's project involved integration of a Java information retrieval system, MySQL database, and web-based user interface implemented in JSP.
In my second year, served as teaching assistant in the User Interface Design course, advising students and reviewing user interface design project work.

Ask Jeeves,  June 2001 - August 2001
Summer Intern, Language Engineering

Participated in development of search engine evaluation tools. Performed object-oriented Perl programming, including XML DOM API, in a FreeBSD environment. Assisted in user interface design, created on-line documentation, and researched search engine evaluation parameters.

Westinghouse Nuclear Projects Division,  1996-2000
System Engineer

Coordinated system configuration, software testing, and software release for distributed plant information systems using Solaris OS and Oracle database. Developed Perl and csh scripts for use in testing, software installation, and system administration. Responded to customer queries and problem reports, and performed field installation of software updates.

Westinghouse Process Control Division,  1993-1996
Field Engineer / System Administrator

Installed and tested plant information system software at power station in England. Technical lead for project test team at site. Provided direct customer support, UNIX system trouble-shooting, and liaison with main office in U.S.

Westinghouse Process Control Division,  1992-1993
Software QA Engineer

Performed functional testing of industrial process control / plant information system software on Sun workstations, including creating test programs and test procedures.

Westinghouse Process Control Division,  1987-1992
Senior Technical Writer

Designed and authored user documentation for industrial process control product line, including operation, programming, and hardware installation instructions.

Applied Science Associates,  1980-1987
Senior Staff Scientist

Project lead at consulting firm specializing in training and human factors design.


Masters in Information Management and Systems, 2002
University of California at Berkeley
4.0 GPA

B.A. Writing / History, minor in Data Analysis and Computer Programming, 1980
Carnegie-Mellon University

Professional associations

Member of Association for Computing Machinery (ACM), ACM Special Interest Group in Computer Human Interaction (SIGCHI), and the SIGCHI Bay Area chapter (BayCHI); Interaction Design Association (IxDA); and Computer Professionals for Social Responsibility (CPSR).

Committee member and lead reviewer for first Designing for User Experiences conference (DUX 2003).

Presented poster session at CHI 2003.


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