Catherine M. Cronin 2400 Clarendon Blvd. #PH2 Arlington, VA 22201 etak@obscure.org --------------------------------- OBJECTIVE To continue expanding my knowledge of Internet protocols and services, software, operating systems, and hardware, and to put these skills to use in a challenging and dynamic work environment. HARDWARE EXPERIENCE o Sun - Enterprise 250, 450, 3500, 4500 - Ultra 1, 2, and 5 - Sparc 2, 5, 20 (and clones: Axil 245 and 320) - 3/60 and Sparc 1 (diskless clients, NFS-mounting from central Auspex fileserver) - RSM 2000 Disk Array o Silicon Graphics (SGI) - Challenge-S - O2 SOFTWARE/OS EXPERIENCE o Veritas NetBackup o Veritas Volume Manager o Legato NetWorker o Solstice DiskSuite o Netscape Enterprise Server o Netscape Directory Server o Netscape Calendar Server o Apache o Kerberos o NOCOL (Monitoring Software) o Zeus Web Server o SunOS 4.1.4, Solaris 2.x, Solaris 7, Solaris 8 o SGI Irix 6.x o Microsoft Windows 3.x, 95, 2000, NT, XP o Some Cisco IOS (routers, PIX firewalls, LocalDirectors) o Some Linux administration o Some Perl and shell scripting INDUSTRY WORK EXPERIENCE WashingtonPost.Newsweek Interactive - Infrastructure Group (June, 2000 - September, 2001) o Systems Engineer - Responsible for operating system, hardware, and security maintenance and installation on over 100 Unix (Solaris) servers running the washingtonpost.com website and databases. Completed projects included the development and implementation of a JumpStart system, with a user-friendly Perl interface, for building multiple identical new servers quickly and efficiently. This position was also responsible for maintaining the critical data backup and restore functionality of all production servers, using StorageTek tape libraries. GlobalCenter, Inc. - Professional Services Group (February, 1999 - June, 2000) o Senior Technical Account Manager (TAM), Team Lead - Primary point of contact for approximately 30 clients (primarily Solaris-based) with over five hours of precommited TAM time and site architectures ranging in size from one server to over 20 racks of web, database, load balancing, and firewall equipment. Responsible for clients throughout their life at GlobalCenter - from pre-install LAN design to operating system installation to ongoing support of various hardware and software configurations. Daily tasks include system administration, software installation, basic Cisco router configurations (i.e., for T1 routers), adding firewall and load balancer rules, logistical coordination, hardware upgrades, documentation, troubleshooting, accounting for billable hours, and assisting clients and the sales team with technical questions and growth projections. - Team lead for group of four TAMs; responsibilities include delegation of new clients, assistance with technical issues beyond Junior TAMs' knowledge base, primary point of escalation for Junior TAMs' clients. DIGEX, Inc. - Business Internet Solutions Product Engineering Group (December, 1996 - February, 1999) o Test Engineer - Responsible for all machines utilized by Product Engineering staff, in terms of operating system and software installation and maintenance, hardware and software upgrades, DNS changes/additions, nightly backups, and restores if necessary. The Product Engineering department used primarily Solaris and IRIX. - Developed, documented, and implemented LDAP solution for product offering. - Devised, documented, and implemented departmental backup solution. - Implemented and documented departmental Calendar Server solution. o Senior Internet Systems Administrator - Main technical contact for customers with "Platinum" level service agreements; includes working with non-DIGEX-standard configurations, participating in conference calls, and assuming responsibility for those customers' Trouble Tickets and Work Orders. - Install, configure, and troubleshoot SunOS and Solaris operating systems on over 400 customer machines. - Recommend and perform hardware, software, and network upgrades of existing machines. - Install, configure, and troubleshoot Netscape Enterprise and Apache webservers. - Document procedures, both on a central web page and in daily status reports, and train new employees. - Final point of escalation for Trouble Tickets. o Server Operations Center Technician - Monitor all customer machines (NT and UNIX platforms) using the NOCOL and What's Up monitoring software. - Basic troubleshooting, including identification and, when possible, resuscitation of unresponsive machines or services. - Secondary customer service, and first point of escalation for most Trouble Tickets. o Customer Service Technician - Front line of customer calls and email. - Assist customer with web content or OS questions or create a Trouble Ticket to be worked by a different department. - Main point of contact between customer and company. EDUCATION University of Virginia: B.A., Anthropology, May 1996, Dean's List. Annandale High School: June 1992, National Honor Society. LEADERSHIP, TEAMWORK, and EXTRACURRICULARS Current Member of the Choral Arts Society of Washington, the Washington Bach Consort, and the St. Alban's Senior Choir. Musical Director of an entirely student-created, student-run a capella group at U.Va., 1994 - 1995. Member of this group, 1992 - 1996. University Transit Service, 1994 - 1996. Drove bus for everyday mass transit around the university; selected to train new drivers, May 1995 and January 1996 sessions. Founding member of the student-run Virginia Women's Chorus, 1994 - 1996.