HARDWARE
EXPERIENCE
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Sun
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3/60 and Sparc 1 (diskless clients, NFS-mounting from central
Auspex fileserver)
- Sparc 2, 5, 20 (and clones: Axil 245 and 320)
- Ultra 1, 2, and 5
- Enterprise 250, 450, 3500, 4500
- Silicon Graphics (SGI)
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INDUSTRY
EXPERIENCE
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GlobalCenter, Inc. - Professional Services Group
(February, 1999 - present)
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Senior Technical Account Manager (TAM), Team Lead
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Primary point of contact for approximately 30 clients with
over five hours of precommited TAM time and site architectures
ranging in size from one server to over 20 racks of web,
database, load balancing, and firewall equipment. Responsible
for clients throughout their life at GlobalCenter - from
pre-install LAN design to ongoing support of various hardware
and software configurations. Daily tasks include system
administration, software installation, basic Cisco router
configurations (i.e., for T1 routers), adding firewall and
load balancer rules,
logistical coordination, hardware upgrades, documentation,
troubleshooting, accounting for billable hours, and assisting
clients and the sales team with technical questions and growth
projections.
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Team lead for group of four TAMs; responsibilities include
delegation of new clients, assistance with technical issues
beyond Junior TAMs' knowledge base, primary point of escalation
for Junior TAMs' clients.
DIGEX, Inc. - Business Internet Solutions Product Engineering Group
(July, 1998 - February, 1999)
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Test Engineer
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Responsible for all machines utilized by Product Engineering
staff, in terms of operating system and software installation
and maintenance, hardware and software upgrades, DNS
changes/additions, nightly backups, and restores if necessary. The Product Engineering department uses primarily Solaris
and IRIX.
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Developed, documented, and implemented LDAP solution for
recent product offering.
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Devised, documented, and implemented departmental backup
solution.
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Implemented and documented departmental Calendar Server
solution.
DIGEX, Inc. - Web Site Management Group (December, 1996 - July, 1998)
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Senior Internet Systems Administrator
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Main technical contact for customers with "Platinum"
level service agreements; includes working with
non-DIGEX-standard configurations, participating in
conference calls, and assuming responsibility for those
customers' Trouble Tickets and Work Orders.
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Install, configure, and troubleshoot SunOS and
Solaris operating systems on over 400 customer
machines.
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Recommend and perform hardware, software, and network
upgrades of existing site installations.
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Install, configure, and troubleshoot Netscape Enterprise
and Apache webservers.
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Document procedures, both on a central web page and in
daily status reports, and train new employees.
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Final point of escalation for Trouble Tickets.
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Server Operations Center Technician
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Monitor all customer machines (NT and UNIX platforms) using
the NOCOL and What's Up monitoring software.
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Basic troubleshooting, including identification and, when
possible, resuscitation of unresponsive machines or
services.
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Secondary customer service, and first point of escalation
for most Trouble Tickets.
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Customer Service Technician
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Front line of customer calls and email.
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Assist customer with web content or OS questions or create
a Trouble Ticket to be worked by a different department.
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Main point of contact between customer and company.
Capable HTML author; basic knowledge of Perl and shell scripting.
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LEADERSHIP
and
TEAMWORK
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Member of the Choral Arts Society of Washington; Assistant Soprano Section
Leader.
Musical Director of an entirely student-created, student-run
a cappella group at the University of Virginia, 1994 - 1995. Member of this group,
1992 - 1996.
University Transit Service, 1994 - 1996. Drove bus for everyday
mass transit around the university; selected to train new drivers,
May 1995 and January 1996 sessions.
Founding member of the student-run Virginia Women's Chorus,
1994 - 1996.
Sundog Productions, summer 1993 and 1994. Hand-dyed garments,
maintained records of completed work, supervised production team
for Polo line.
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